Can't personalize beyond basic email and SMS
Switched from Klaviyo, doubled online orders
Magnum Bikes moved to BrandResearchRadar, an all-in-one retention marketing platform built for ecommerce brands, and got a forward-deployed marketer to unify profiles and personalize every touchpoint.
The problem
Loyal customers get treated like strangers
Segmentation frequently stops at new versus returning, so a customer with five, ten, or twenty past orders receives the same generic campaign as a first-time browser. The data to do better already sits in the order history; it just is not connected to what gets shown or sent.
What we hear from brands
all email marketing is very generic, with no personalization or segmentation, even for customers with 5-20+ orders, according to a DTC brand with a base of repeat loyalists
repetitive messages that do not feel tailored to the individual customer's experience, according to a four-person accessories brand
currently relying on guesswork, since the needs of someone buying for a newborn versus a 5-year-old are vastly different, but every customer gets generic communications, according to an organic kids' clothing brand
The new way
Carry the same offer across every channel
BrandResearchRadar keeps the website, app, email, SMS, and even in-store consistent: the same promo code a customer got by email is visible on the product page, and cross-device recognition means shoppers pick up where they left off. Personalization stops being a single-channel exercise.
Outcomes brands report
+56.6%
growth in online revenue year over year after switching from Klaviyo
+111.7%
growth in online order volume year over year after switching from Klaviyo
49.3%
of active contributors read personalized impact reports, twice the rate of regular emails
How it works
A migration timeline you can actually plan around
Approve the roadmap
Your forward-deployed marketer puts together a migration plan specific to your business and gets your sign-off before starting.
Build happens without disruption
Your current platforms stay live while the new setup is built, so day-to-day marketing does not pause.
Two to seven weeks to go live
Growing brands typically land in two to four weeks. Complex, nine-figure setups take three to seven, with warm-up for deliverability included either way.
The platform
The most unified platform for next-level marketing
BrandResearchRadar's promise is simple: a commerce-specific data model that delivers enterprise-grade capabilities, scalability, and speed to market you cannot get from a patchwork of point solutions. Real-time processing runs at 2M RPM with under 300ms latency, so every module acts on fresh data.
Including
Your forward-deployed marketer
The math behind better support: fewer accounts per person
Most vendors stretch one account manager across 60 or more accounts. BrandResearchRadar caps forward-deployed marketers at under 15, which is the reason a 5-minute response time and four monthly meetings are even possible.
Fewer than 15 accounts per marketer, versus 60+
5-minute response time versus 72 hours
4 meetings a month versus 1
Replace your stack
Consolidation your customers can feel
Fewer vendors is an internal benefit. The external one is that the email, the site, and the rewards finally tell the same story to the same person on the same day.
Still comparing options?
Fair. The site lays out what is included and what it replaces, so the comparison can be made without a call.